AgilityWorks is a leading UK based consulting practice with a passion to help our clients deliver substantive business improvement through successful application and technology solution deployment.
What was the problem?
AgilityWorks has a cloud based ‘Software as a Service’ technology which integrates with a global healthcare corporation’s SAP databases – through web based apps and native apps. A customer of theirs wanted to roll out this technology globally across its group. However, they wanted AgilityWorks to run this technology within the customer’s own “private cloud”. This required a different approach to be adopted for AW’s contracting model, and that’s when they approached us.
What did we do?
We had to consider a number of key issues for AgilityWorks including the protection of its own proprietary technology in a customer’s environment and ensuring that is it only liable for service issues which are within its own control (i.e not to do with the client environment).
As a result of this we had to address concerns about long term security of provision (i.e. what happens if AgilityWorks goes out of business). Given the size of the customer, the profile and exposure which a successful deployment is likely to provide to the client, and because the customer was the first to whom AgilityWorks had provided this service and technology, the stakes were therefore high.
Due to our extensive experience in the industry, we were able to handle the negotiation and were trusted with a complex and important transaction.
What did they say?
“ClaydenLaw have been our trusted legal advisors for the last five years which has been a period of rapid growth for AgilityWorks. During this time, both I and my colleagues have come to rely on Piers’ calm and considered manner. He really “gets” our business and technology which has helped enormously as we have been negotiating increasingly valuable customer contracts as the business has progressed. I’ve really appreciated Piers’ friendly, patient and courteous approach which has helped us navigate through some sometimes lengthy negotiations with big corporate in-house teams and procurement departments. Piers has been a pleasure to work with.” Storry Warner, CEO of AgilityWorks