DocuWare is one of the world’s leading document management software companies. Its solutions are available in more than 70 countries and 16 languages, with over 175,000 users in approximately 16,000 installations. The company, founded in 1988, operates worldwide from Germering near Munich, Germany, New Windsor, New York and from Wallingford/Connecticut , with subsidiaries in the U.K., Spain and France.

What was the problem?

Docuware approached us in in relation to the appointment, for its cloud based document management service, of its first reseller, in the UK. The reseller wanted to adopt a different contracting model from its standard approach, meaning a direct agreement between the provider (our client) and the reseller’s customers.

What did we do?

The normal approach in this situation is that the contract goes from provider to reseller, reseller to customer. Because the reseller wanted to adopt a different contracting model, we were required to bring our specialist knowledge to bear to develop a direct agreement between Docuware and the reseller’s customers.

Our extensive knowledge enabled fast, detailed work so that the deal could be concluded as quickly as possible in the most efficient and effective manner.

What did they say?

Piers provided invaluable assistance as we negotiated a reseller agreement with a major UK reseller – he provided quick and practical advice to enable us to get the deal concluded in a short space of time”. - Max Ertl, Managing Director of Docuware GmbH